Your personalised home information hub

Bringing all the essential information about your home together in one easy to access place, our YourHome.Guide platform makes it easy for homeowners and tenants to operate and maintain their home.

Our home information solution centres around a personalised online information hub for every home; a collection of simple follow-along instructional videos - making it easy for residents to get 'how to' instructions and troubleshoot whenever they need, automated home care reminders, and an online portal for essential home documents including EPC, tenancy agreements, plans and inspection certificates.

Our digital home information platform has helped developers, landlords and property managers empower owners and tenants with personalised home information, improving their customer service gain back time on-demand easily accessible and helping their teams to by dramatically reducing routine enquiries and making up to date tenancy information available securely online.

YourHome.Guide makes it simple to move in and enjoy easy living.

Visit our Demo Home Information Hub

Our home information ecosystem

On demand information access

Home specific, QR code & URL access sheets are supplied digitally and physically to be installed in home utility cupboards.

These provide on-demand long term easy access to each home’s YourHome.Guide personalised home information hub and follow along videos.

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Home information hub

Our YourHome.Guide home information hub presents a personalised home information microsite for every home. We offer a range of information modules for each home which include;

Home Systems Information - how to guides & troubleshooting information

Digital Home User Guide - a modern dynamic digital alternative (or compliment) to traditional paper home user guides

Digital Documents Library - a space to host key tenancy documents including lease terms, EPCs, agreements and certification. Secure and with controls to manage access for tenants, landlords, property managers and regulators

Maintenance Reminders - proactive automatic reminders and completion logging for tasks such as fire alarm testing and ventilation filter changes

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Follow along videos

Our ‘watch and copy’ customer branded, easy to follow, step-by-step videos lead you through the process of how to use, maintain and troubleshoot issues with the systems and devices in your home. These include your home heating system, ventilation and hot water devices and how to setup internet access.

Re-deployable across multiple homes and developments, our optional ‘FAVs’ make understanding ‘how it works’ simple.

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On demand information access

Simple and accessible

Provided for every home as a printed foam board or vinyl sticker, and additionally as a digital PDF, our QR access sheets make it easy for customers to access their home information hub and follow along videos whenever they need. They simply go to utility cupboard and scan their QR code or enter the web address into any browser to access their personalised link.

All our links and the information hub work dynamically so content can be updated after installation, allowing us to provide up to date information without needing to re-access the home.

Always on and secure

Our YourHome.Guide online portal is accessible 24 hours a day, 365 days a year with 99.9% uptime to ensure that home information is available whenever a homeowner, building manager or contractor requires. All pages are responsive optimising layouts for phone, tablet and desktop sizing to maximise accessiblity and an app version of our portal is also in development.

Each home’s hub is protected by a homecode ‘password’ to restrict access to non-confidential property information such as fire procedures, how to guides and fixture & fitting specifications to those with access to the QR Access Sheet in the home.

Confidential information including digital documents, maintenance reminder responses, homeowner supplied data and ownership of the home’s YourHome.Guide account are protected by username and password, with a homeowner being required to authorise any additional members access to the household.

Your personalised home information hub

A home for digital property information

As a modern digital alternative to traditional paper home user guides and a digital solution that compliments key legal paper documents YourHome.Guide is our in house developed platform which presents a branded, personalised microsite for every home which can be quickly updated to present

the latest home information, throughout the life of each tenancy and beyond.

As a digital platform, you can benefit from our portal template or work with us to adapt it for your brand and then easily roll out the solution across multiple homes and developments.

View Our Demo Home Hub

Home Information Guide

Digital Document Library

Home Care Reminders

Asset & Maintenance Register

With information tailored to each home’s individual specification, YourHome.Guide offers a wide range of capabilities and can be implemented in stages to provide additional or updated features and information after a customer moves in. We group our information features into modules.

Home information guide

Our home information guide module is a ready built platform that can augment or replace the traditional paper home user guide.

This module includes ‘How Your Home Works’ user friendly system and device information that compliments our follow along videos, and our full home user guide option includes

We offer a standard home information guide template or can work with you to develop a custom digital home infromation guide template for your brand to roll out on all your developments.

Our platform makes it easy to update information so you can ensure existing and future residents always have up to date home and development information.

Digital Document Library

YourHome.Guide can host digital copies of key documents including tenancy terms, EPCs, safety certification, guarantees, emergency contact details and more.

With secure password protected access and user group permissions documentation can be private, shared between tenants, landlords & management, or shared at building or development level.

Home Care Reminders

Our maintenance reminders service can be setup to send reminders for regular home maintenance tasks such as air filter changes, testing fire alarms and checking your heating system.

Seasonal campaigns can be used to prevent issues such as damp and mould or communicate new building procedures.

Asset & Maintenance Register

Alongside the model level system & device information captured for each home’s Home Information Guide, YourHome.Guide can

For homeowners; it’s a way of keeping home improvement and repair information up to date. And for property managers; it’s an asset management platform where tenants can also share information on their work to keep the home in good order, improving your data.

Follow Along Videos

SCAN

Watch

Copy

Easy For Everyone

Our follow along videos are simple. When you scan the QR the video automatically plays, explaining the system, and then walking you through how to operate it step by step. It even tells you how to perform regular maintenance tasks.

Our videos cover all the most common systems in your home and empower homeowners and tenants to look after the homes themselves.

How your home works

Our standard collection of follow along videos cover the ten most common devices and systems our clients require. We can also create custom videos upon request. Our standard collection includes:

• Heating Your Home
• Hot Water & Your HIU
• Ventilation
• Entry & Security
• TV & Radio Connections

• Windows & Doors
• Internet & Telephone
• Lighting
• Utility Meters
• Fire Safety

Plant rooms, landlord spaces and commercial buildings

Designed for Facilities Management Teams of commercial buildings and multi dwelling residential developments, we can record handover training from the installers of your plant systems and host those presentations and walkthroughs along with system documentation through our digital portal and provide on device QR code vinyl sticker to provide key information access at the point of use.

This ensures first hand system familiarisation training for changing FM teams is available through the life of the building, ensuring the knowledge will last and best practice operation.

We include:
• Recording and editing of your FM familiarisation training as a permanent record FM for future reference

• Online YourHome Information Hub details of your building’s systems and documents
• On device vinyl QR stickers linking to familiarisation videos and the system documentation
• Digital QR Access Sheets for office reference

Common systems covered by our team include:
• Ventilation, AHUs, heating and cooling, and communal hot water systems

• HVAC installations, HV switching, electrical systems and backup generators

• Pumps, water & mechanical systems
• Lifts
• Fire and life safety systems
• Security systems
• Building control systems, room booking systems, blinds and in room IT
• BMU operation and maintenance access
• Landscaping
• Kitchen systems familarisation
• Electric car chargers, cycle racks and customer facilities

Service focused solutions

Our property information modules group our digital solutions in ready to roll out modules to serve the needs of residents, landlords, regulators and home care professionals.

Providing 24/7 access to digital assets and our online personalised portal, our solutions elevate the traditional paper document experience by allowing data to be updated as needed so you're always viewing current information and documents can always be easily accessed when needed.

For landlords and regulators, YourHome.Guide also makes it possible to view asset installation information and maintenance interaction insights, allowing you to help your tenants care for their homes, reduce escalation of maintenance requirements and respond to regulatory reporting requirements.

Contact us for more information about how our suite of digital home information solutions can help you keep on top of your property information.

YourHome Information Suite

• How it works guides •
• Fixtures, finishes & systems details •
• Safety Procedures •
• Key contacts •

Designed to provide a full suite of information , 'At Home' combines our digital home information hub, and how to guides along with optional maintenance reminders and personalised QR code links so residents have all the information they need to operate and maintain their home.

Expanding on the traditional paper home user guide our YourHome Information Suite makes information accessible for the long term, up to date and offers the option to maintain digital copies of essential home owner documentation including EPCs, certification and contracts.

Our YourHome Suite Includes

Online YourHome Information Hub with personalised information for each home*
Follow Along Video Guides making understanding and programming home systems easy
Personalised in-home QR boards
Digital QR boards
Home care reminder emails (optional)
Digital home documents library (optional)

* We offer a range of customisation for our Your Home Information Hub to customise the look and content to a developer's brand. It can replace traditional printed home user guides and offers a permanent digital record for homes beyond their first occupier.

Property Management

• Document sharing & storage •
• Key management reminders •
• Essential property information •

For Landlords, developers, constructors and regulators our 'Property Management' module provides system asset information and stores documentation for all the homes in your property portfolio.

Property Management captures the makes, models, installation and maintenance due dates for the systems installed in your home, issues maintenance reminders to relevant parties and provides per home or aggreigated data to make it more efficient to manage servicing and upgrades to your portfolio.

Our documentation portal allows for storage of key documentation including;

EPC certificates
Safety certification
Contracts & Leases
Floorplans
Warranties

whilst also allowing user level access control to facilitate document sharing between tenants, landlords and where appropropriate regulators to make it easier to manage HMOs, rentals and portfolio compliance.

Our Property Management Module Includes

Documentation storage and integration into our Your Home Information Hub
User control allowing sharing, uploads and user permissions to faciltate document access between landlords, tenants, stakeholders and regulators.
Automations for compliance and management workflows

Maintenance & Repairs

• Maintenance reminders •
• User maintenance logs •
• Systems database •

For homeowners and landlords our 'Repairs & Maintenance' module combines an asset list of every property combining installation and maintenance history along with scheduled maintence reminders, seasonal advice to proactively help residents maintain their homes reducing the need for landlord repairs, and a maintenance issue reporting portal which can integrate with exisiting landlord portals where required.

Your customer service team can access this central maintenance database as well as our digital information hub and follow along video guides to assist residents with troubleshooting, and reducing the need for on site assistance from the repairs team.

Our repairs and maintenance module makes identification and remediation faster in the case of product warnings or recalls with a single source of information of all the assets in your portfolio.

Our Repairs and Maintenance Modeule Includes

Device histories with the ability to update records for repairs, new installations and servicing
Sharing of maintenace data between tenants, repairs teams and landlords
Proactive tenant maintenance reminders and how to guides to common repairs
Portfolio level data of home by home device installation information

Commercial FM Information Suite

• O&M training from installers •
• O&M documentation on hand •
• Systems database •

Designed for Facilities Management Teams of commercial buildings and multi dwelling residential developments, 'At Commerce' captures training from the installers of your plant systems along with system documentation and makes that available to FM teams through out digital portal and QR code links on the devices themselves.

Ensuring key system information is available through the life of the building as team change, At Commerce elevates handover training and ensure the knowledge will last.

Our Commercial FM Information Suite Includes

Online YourHome Information Hub details of your building's systems and documents*
Video recording of your FM familiarisation training and editing as a permanent record for future FM team members.
On system QR stickers linking to familiarisation videos and the system documentation
Digital QR triggers

* This can be tailored to building needs but typically includes the familiarisation video, key system devices and their locations and system documentation.

Get YourHome.Guide for your building

Call or email us

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+44 20 3137 3100

And tell us you’d like our digital homeowner guides for your development.

We'll create a proposal for you

We’ll find out about your development, and create a proposal tailored to your needs. We usually present two or three package options for you to decide the best fit. For returning clients, we use and adapt your existing content to work more efficiently and reduce your costs.

You choose the best fit

You choose the best fit for your needs, commission us and we get to work to create and deliver your content.

Why work with us at Spiked

At Spiked, we’ve been working within the property sector for over 10 years creating digital content which engages and informscustomers, internal audiences and investors. Our clients have included Lendlease, Berkeley Homes, Grovesnor, L&Q, Lifestory, Islington Homes, Shepherds Bush Housing, Catalyst, Fairview Homes and many more. Our digital homeowner guides have proved a success for developments across London reducing customer service enquires and helping owners take care of their own homes.

Our team is passionate, solution led and committed to the same end goal as you, happy homeowners and tenants. By engaging Spiked Media to help you’re taking advantage of our professional approach, knowledge base and experience in continuouslyimproving digital homeowner guides. We hope you can see the huge potential that we represent.

YourHome.Guide a Spiked Media Solution